General Terms and Conditions
1. Provider and scope
These terms apply to mobile vehicle-interior cleaning and related services supplied by CleanDrive Mobil, owner Petru Ristea, Ackermannstr. 11, 94342 Irlbach. Individual agreements take priority.
2. Services
The confirmed package, optional services and order confirmation define the scope. Exterior cleaning, repairs and unconfirmed work are excluded. Deep Clean and hazardous contamination require individual approval.
3. Online booking and contract
The website invites an order. The customer may correct entries before using the final payment-obligation button. A direct-booking contract is formed by electronic confirmation. Deep Clean, classic-car and unsupported-postal-code forms are non-binding enquiries until a specific offer is accepted.
4. Prices and small-business rule
Displayed amounts are final prices; VAT is not shown separately under § 19 UStG. Postal-code travel charges are Zone 0 €0, Zone 1 €25 and Zone 2 €35, once per appointment and address. Unsupported postal codes cannot be booked online.
5. Payment and invoice
Payment is by cash after service or bank transfer within seven calendar days after receipt of the invoice. The invoice is sent by post and, on request, by email.
6. Time windows and working time
Appointments are offered Monday to Saturday, 08:00–12:00 or 13:00–18:00. The window is a planning period, not a guaranteed arrival minute. Durations are estimates affected by condition and working circumstances.
7. Conditions at the service location
The customer provides lawful access, a safe and permitted parking space, sufficient room, a usable 230 V outlet and all required permissions, and removes valuables and personal items.
8. Vehicle condition and cleaning limits
Known damage, loose parts, sensitive materials, modifications and faults must be disclosed. Professional performance is owed, but complete removal of every stain, odour or hair is not guaranteed. Hazardous contamination may be refused.
9. Moisture, drying and electronics
Textiles may remain temporarily damp after wet cleaning; the customer provides ventilation and drying. Electronics are cleaned only in a material-appropriate way and known defects must be disclosed.
10. Child seats, belongings and animals
Child seats are not installed or safety-checked. Animals must remain outside the work area. Areas obstructed by belongings may be excluded; statutory liability remains.
11. Photos and documentation
Photos may be taken when necessary to document condition, work, complaints or legal claims. Advertising publication requires separate voluntary consent, revocable for the future.
12. Weather and other obstacles
Unsafe weather, poor lighting, unsafe parking, equipment failure or comparable obstacles may require postponement or interruption. No flat fee is charged when neither party is responsible.
13. Customer cancellation
Cancellation is free until 24 hours before the time window. Later cancellation, no-show or customer-caused impossibility may lead to €35 compensation if the slot cannot be filled. The customer may prove no or lower loss.
14. Statutory withdrawal
Consumers generally have a statutory withdrawal right for distance contracts. The separate withdrawal notice explains period, consequences and model form. Proportionate compensation and expiry after full performance follow statutory conditions.
15. Acceptance, defects and remedy
Visible issues should be reported promptly without limiting statutory rights. CleanDrive Mobil must be allowed to inspect and, where appropriate, remedy a defect.
16. Liability
Liability is unlimited for intent, gross negligence, injury to life, body or health, product liability and guarantees. For slight negligence of an essential duty, liability is limited to foreseeable typical loss; mandatory rights remain.
17. Care Program
The Care Program is light follow-up care for the same eligible vehicle. The code is linked to email and vehicle, normally single-use and valid for 35 days. Code, email, full name and complete address are required; vehicle data comes from the private register.
18. Privacy
Personal data is processed as described in the privacy notice. Advertising or publication consent is voluntary and not required for booking.
19. Set-off and retention
Businesses may set off only undisputed or finally adjudicated claims. Consumers retain statutory set-off and retention rights.
20. Consumer dispute resolution
CleanDrive Mobil is neither obliged nor willing to participate in dispute resolution before a consumer arbitration body.
21. Law and jurisdiction
German law applies without depriving consumers of mandatory protection at their habitual residence. Statutory consumer venues apply; permitted special venue rules apply to merchants and public entities.
22. Final provisions
Changes to an existing contract require agreement. If a clause is invalid, the remaining clauses continue and statutory law replaces it.
23. Vehicle details and size
The customer provides correct vehicle details. An obviously wrong size is corrected before work; any different scope or price requires prior agreement.
24. Package and options
Only the confirmed scope is booked. Optional work requires selection or later express agreement, and included work is not charged twice.
25. Deep Clean
Deep Clean requires individual assessment of condition, materials, dirt and effort. Price and appointment are offered separately.
26. Classic and historic vehicles
Historic vehicles require individual review of materials, original parts, prior damage, methods, price and date. Methods or areas may be declined to protect the vehicle.
27. Trucks and buses
Truck service normally covers the cab and bus service the driver area. Further areas are included only if expressly confirmed.
28. Postal-code travel charge
The actual service-address postal code controls. The zone is a fixed-price rule, not exact mileage billing. Unlisted postal codes are not accepted automatically.
29. Multiple vehicles
Multiple vehicles require prior confirmation of scope and available time. Travel is charged once per appointment and address; cleaning is charged per vehicle.
30. Morning and afternoon windows
08:00–12:00 and 13:00–18:00 are binding planning windows. A precise start minute is owed only if separately confirmed.
31. Confirmation and contract document
After direct booking, the customer receives a durable-medium confirmation and PDF with authoritative German terms and, where selected, a convenience translation.
32. Languages
Website and customer communication are available in German, English, Romanian and Hungarian. German remains the contract language and authoritative version; mandatory consumer rights remain.
33. Electronic communication
Contract messages may be sent to the provided email address. The customer checks the address and spam folder and reports errors promptly.
34. Invoice delivery
The invoice is normally posted. On request it may also or instead be sent by email. The customer provides a deliverable address.
35. Payment period
Bank transfer is due without deduction within seven calendar days after receipt. Statutory default rules remain.
36. Reminders
Appointment reminders are a voluntary service. Their absence does not release the customer from the confirmed appointment.
37. Cancellation link
The personal cancellation link is for the authorised customer and must not be published. Cancellation differs from statutory withdrawal.
38. Electronic withdrawal function
The highlighted withdrawal function is available during the withdrawal period. Receipt is confirmed immediately with content, date and time.
39. Early service start
Service during the withdrawal period starts on the consumer’s express request. After full performance the right may expire; an earlier withdrawal may require proportionate compensation.
40. WhatsApp
WhatsApp may be used voluntarily for general enquiries. Email or post is recommended for confidential information.
41. Care-code register
Care codes are kept in a private register. Status, validity, email and vehicle determine usability; manipulated, foreign or expired codes are refused.
42. No review obligation
Reviews and social-media publication are voluntary. No automatic Google review link is sent while there is no valid business profile.
43. Version
Version dated 25 August 2026. The version delivered with the confirmation governs the concluded contract.
25.08.2026